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Privacy Policy

1. Information We Collect

This website is operated by Third Root Co., Ltd, located at 126/9 Park Avenue, Ekkamai Rd, Khlong Tan Nuea, Watthana, Bangkok 10110.

We collect personal information necessary to operate our services, including:
 

  • Account Information: name, email address, phone number, and login credentials

  • Date of Birth: to verify legal age requirements

  • Order Information: products purchased, order history, and preferences

  • Delivery Information: address and contact details (for eligible Bangkok deliveries)

  • Payment Information: processed securely via third-party providers (e.g. Stripe, LINE Payment) — we do not store full payment details

  • Technical Data: IP address, browser type, device information, and site usage data

This information is collected when you:

  • Create a HighEnd member account

  • Place an order

  • Use or interact with the website

2. How We Use Your Information

We use your information strictly to operate, secure, and improve our services.

 

This includes:

  • Verifying legal eligibility (age and compliance with Thai law)

  • Managing member accounts and access to the webshop

  • Processing and fulfilling orders (pickup and delivery)

  • Communicating with you regarding orders, updates, or support

  • Preventing fraud, abuse, or unauthorized access

  • Improving website performance and user experience

 

We may share necessary data with trusted third-party providers, including:

  • Payment processors (Stripe, LINE Payment)

  • Delivery services (when applicable)

 

We do not sell or trade your personal data.

3. Data Protection, Rights & Limitations

We take reasonable measures to protect your personal data from unauthorized access, misuse, or disclosure.

 

However, by using this website, you acknowledge that:

  • No online system is completely secure

  • You are responsible for maintaining the confidentiality of your account

 

Your Rights

 

You may request to:

  • Access, update, or correct your personal data

  • Delete your account (subject to legal and operational requirements)

 

Requests can be made by contacting us through our official channels.

 

Legal Compliance

We may disclose personal information if required by Thai law, regulation, or legal process.

 

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Continued use of the website constitutes acceptance of any changes.

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